Reference

Our Legal Terms for Indonesia Accounts

putrijp login operates under a defined legal framework that governs your account, your data, and our service obligations — access and eligibility depend on local law.

Account Terms & ConditionsData & Privacy PolicyDANA, OVO, GoPay, QRIS Transaction RulesJurisdiction-Dependent AccessDispute Resolution Process
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putrijp login Our Legal Terms for Indonesia Accounts
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

When you have a legal query — whether it concerns your account data, a disputed transaction via OVO or GoPay, or a formal document request — our compliance-aware support team handles escalations…

Live Chat Support Available 07:00–23:00 WIB daily. Start a legal or compliance chat directly from your account dashboard; our team logs the session for audit trail purposes and responds within 15 minutes during operating hours.
Email Compliance Desk Send formal requests — data access, account closure, dispute escalation — to our compliance email. We acknowledge within 24 hours and issue a full written response within 5 business days of receiving complete documentation.
In-Account Legal Request Form Log into your account, navigate to Settings → Legal Requests, and submit a structured form. This route is faster for account-specific queries because it pre-attaches your verified identity data, reducing back-and-forth.
ACCOUNT SECURITY & DATA

How We Handle Your Data and Account Rights

Our data practices are built around your right to know, correct, and request deletion of your account information.

Data Retention Schedule

Account data is retained for a maximum of 24 months after account closure, after which it is permanently deleted from active servers. Transaction logs tied to DANA or QRIS payments follow the same schedule unless a legal hold applies.

Cookie Policy

We use session cookies to maintain your logged-in state and analytics cookies to improve page performance. You can manage cookie preferences from the footer settings panel at any time without affecting your account functionality.

Account Security Measures

Two-factor authentication is available on all accounts and recommended before any withdrawal request is processed. Security tokens expire every 30 minutes to reduce session hijacking risk across both mobile and desktop environments.

Right to Access Your Data

Submit a data access request via the in-account Legal Request Form and we provide a structured export of your stored personal data within 10 business days, formatted for readability and covering all logged interactions.

Right to Correct Information

If your registered name, contact details, or payment references contain errors, raise a correction request through Settings → Account Details. Verified corrections are applied within 3 business days and confirmed by email.

Who to Contact for Legal Escalations

For formal legal notices, our compliance desk is the designated point of contact. Provide your account ID, the nature of the legal matter, and any supporting documents; we assign a case reference number within one business day.

Frequently Asked Legal Questions

These are the legal questions our account holders ask most often. Each answer reflects our actual policy — not a generic template — covering your rights, our obligations, and how the process works step by step.

Yes. Access and eligibility depend on local law. We actively monitor regulatory changes in Indonesia and notify registered account holders by email if a service restriction applies to their region within 48 hours of the change.

We retain account data for up to 24 months after closure, then delete it permanently. Transaction records linked to DANA, OVO, GoPay, or QRIS follow the same schedule unless a formal legal hold has been placed on the account.

Yes. Submit a data access request through Settings → Legal Requests inside your account. We process it within 10 business days and deliver a structured file covering all personal data and logged activity we hold on file.

Raise the dispute through our in-account Legal Request Form, attaching your transaction reference. Our compliance team reviews OVO and GoPay disputes within 5 business days and communicates the outcome in writing to your registered email.

Navigate to Settings → Account Details and submit a correction request with supporting documentation. Verified changes are applied within 3 business days and you receive email confirmation once the update is live on your account.

Analytics cookies are optional and manageable from the footer settings panel. Session cookies are required to keep you logged in but do not store personally identifiable information beyond your session token, which expires every 30 minutes.

Email our compliance desk with your account ID, a clear description of the legal matter, and any relevant documents. We issue a case reference number within one business day and provide a full written response within 5 business days.

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